All good things come to and end, however, so we offer warranty service to all our customers for the period of two ( 2 ) years from the date of purchase on our website. If a product is found faulty during the warranty period due to defects in craftsmanship or materials, we will replace the product and cover shipping costs.
In order to process the replacement claim, we need you to send us detailed photos with a description of the defect.
Before taking any action, please contact us at firstname.lastname@example.org and provide us with all the details of your claim. We will instruct you by e-mail on how to proceed within 48 hours. Please be aware that this warranty is limited to the original buyer only and applies only to products purchased on our e-shop www.kitelementshop.com.
Unfortunately no product is indestructible and we must exclude the following:
• normal wear and tear
• any rips, punctures, scratches or any other damage caused by other objects
• sun/UV, water, sand and wind affected degradation
• damage caused by misuse, hard impacts/crashes, abuse, neglect and user error
• damage caused by improper assembly or set up
• damage caused by anything other than defects in material or workmanship
This warranty is void if:
• any modification or alteration has been made to the product
• the product has been previously repaired
• other than Kitelement products were used and resulted in the failure