ONLINE SHOP - TERMS AND CONDITIONS


Please read our Privacy and Security Statement and our Terms and Conditions of Sale set out below. All orders made through this website are assumed to be in acceptance of these Terms and Conditions:



Privacy and Security Statement


We collect all personal information about customers which is supplied by the customer while completing the online ordering process. We do not collect any information relating to credit or debit cards (including credit card number). All such information supplied to us by customers is only used by Kitelementshop to contact customers in connection with the specific purchase being made and in strict accordance with Kitelementshop´s privacy statement. If making payment for goods using PayPal your order will be processed by PayPal whose secure server encrypts credit card information to ensure that transactions are safely completed over the Internet. Kitelementshop will receive details of your order - but not your credit card number - as soon as PayPal have debited your account on behalf of the Kitelementshop. PayPal will confirm this debit with you directly and the Kitelementshop will confirm the receipt of your order - and give you a progress report on stock availability - within two working days. We are very confident about the transaction security we offer. However, if you still do not wish to make your purchase online with your credit card there are other ways to pay. If you have any questions about these arrangements, please contact us.

 


Our Terms and Conditions


Our terms and Conditions are in full compliance with the Czech Law. The relevant Czech law will apply to the Agreement and the relevant courts of Czech Republic will have exclusive jurisdiction in relation to the Agreement.

 

 

The Contract


The contract to supply goods by the Kitelementshop to its customers will be made after the customer pays Kitelementshop for the order. The Kitelementshop will email the customer confirming the order made.

 

Personal Data


All personal data supplied by the customer to Kitelementshop via the shop will be used solely to process and monitor the transaction for which the information is supplied. The supplying of such personal data by the customer is therefore deemed to be in acceptance of Kitelementshop processing this data to meet his order.

 

Returns

Customers have the right to cancel the contract. The period in which the customer can cancel the contract starts from the day the contract is initially made, and lasts until 7 working days from the day after receipt of the goods. In such cases, the purchase price including delivery and return postage cost will be refunded to the customer within 30 days. The 30 day refund period will begin on the day the consumer gave notice to cancel the contract. This cancellation right can be applied in case the goods are not of satisfactory quality, fit for their purpose or do not match their description.

 

Pricing

The price you pay is the price displayed on this website at the time you place your order, and this price will remain valid until the goods are supplied or until the order has been cancelled.

 

Delivery

 

The Kitelementshop will make every effort to ensure that all orders are delivered within the specified dates for the locations after receiving the order. If this is not possible for any reason, the customer will be informed by appropriate means (email, post or telephone) and his or her money will be refunded. Reimbursement will take place as soon as possible, and at the latest within a period of 60 days from the order being received.

 

Complaints

Should you have any complaints or questions about any aspect of this online shop or the products you have received, please contact us.

 

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