free worldwide delivery!
We deliver worldwide! + kitelement offers FREE WORLWIDE DELIVERY as long as your total cart value exceeds €400. This means that every kiteboard or split kiteboard will be delivered for free, worldwide!
European Union delivery
We offer you free shipping inside the EU for every order above €400. The shipping fee for every order bellow €400 is €9.After receiving your order and payment, we will send you a confirmation email. Products are delivered from our warehouse in the Czech Republic by priority postal service and usually arrive within 1 - 6 weeks depending on the current stock levels. (Please contact us if you want to know the current stock levels and the exact dispatch date). Once we dispatch your goods, we will send you the tracking number.
For every order above €400 we offer you free shipping anywhere in the world. The shipping fee for every order bellow €400 is €29.After receiving your order and payment, we will send you a confirmation email. Products are delivered from our warehouse in the Czech Republic by priority postal service and usually arrive within 1 - 6 weeks depending on the current stock levels. (Please contact us if you want to know the current stock levels and the exact dispatch date). Once we dispatch your goods, we will send you the tracking number. Exact delivery time depends on your local postal system and unfortunately, we cannot be blamed for any delays.
No VAT outside the EU
All orders delivered to our clients outside the EU will be automatically exempted from the VAT deduction (21% of the sales price of the goods). This means that when your goods arrive, you will be obliged to pay only the local charges (import duties, customs fees). Please note we have no control over custom inspections and the delays caused by them.
piece for piece warranty!
We use only the best materials available and carefully check the quality of all our products. Before launching our products on the market, we thoroughly test them and subject them to the strictest pressure tests.
However, material is only material and for that reason we provide the "piece for piece" warranty service to all our customers for a period of one ( 1 ) year from the date of purchase on our website. If a product is found faulty during the warranty period due to defects in craftsmanship or materials, we will repair or replace the product free of charge. In order to process the replacement claim, we need you to send the defective or damaged piece to our address at your own expense.
Before taking any actions, please contact us at email@example.com and provide us with all the details of your claim. We will instruct you by e-mail on how to proceed within 48 hours. Please, be aware that this warranty is limited to the original purchaser only and applies only to products purchased on our eshop www.kitelementshop.com.
Unfortunately no product is indestructible and we must exclude the following:
- normal wear and tear
- any rips, punctures, scratches or any other damage caused by other objects
- sun/UV, water, sand and wind affected degradation
- damage caused by misuse, hard impacts/crashes, abuse, neglect and user error
- damage caused by improper assembly or set up
- damage caused by anything other than defects in material or workmanship
This warranty is void if:
- any modification or alteration has been made to the product
- the product has been previously repaired
- other than Kitelement products were used and resulted in the failure
Please contact us at firstname.lastname@example.org if you have any further questions or concerns.